Vendor support is slow or unhelpful
6 posts from 6 people6d activeFading, +0 this week
Posts per day
The posts behind it
[FR] Repeated evaluation with per-test-case reliability (pass^k) in mlflow.genai.evaluate
> [!WARNING] > Before submitting a PR, please make sure that: > - A maintainer has triaged this issue and applied the `ready` label > - This issue has no assignee > - No duplicate PR exists > > PRs not meeting these requirements may be automatically closed. ### Willingness to...
[URGENT] Pro organisation: "User's profile not found" lockout after GitHub email change (SU-505630, SU-504485)
I pay for a Pro organisation and have had no dashboard access since 11 October 2026. Support tickets: SU-505630 (the full details) and SU-504485. No reply yet. What happened: I sign in to Supabase with GitHub. On 10 to 11 October I changed my GitHub account's primary email....
Liberal biased
Customer service is awful and this is programmed left leaning.
Partner credits (new billing profile redemption): credit balance dropping, but Cost Analysis shows $0 everywhere
...If you opened a billing ticket, what did support say? Is this expected or a bug?. Any tips for budgets or alerts while credits are active, so usage doesn't burn silently?. Thanks!.
Even Informatica's support ticket process is broken
Whenever I create a ticket in the Informatica support portal to report an issue with Informatica's cloud products (which I do frequently because basically nothing works the way it's supposed to), the "submit ticket" button is disabled for 15-20 seconds while their chatbot...
...functions (though that was half a year ago and the support is slowly improving). It's frustrating, I mean really frustrating, to think I could solve a lot of my "scan through heinous amounts of data without any memory hungry things like window aggregations without blowing out my...
Companies and products named
About this problem
Evidence
6 posts from 6 people in 6 places, about 1 a week over 39 days. Mostly on r/dataengineering, Hacker News comments, r/AZURE. Tools named alongside: Informatica, Polars, Microsoft Fabric, Microsoft Azure.
Frustration Frustration 1 of 3· Seen on Reddit, GitHub issues, Hacker News, App Store reviews
How it was grouped
Posts that state a pain and match the "support" rule. First post Sep 12, 2026, latest Oct 20, 2026. Corroborated: 3 or more posts from 2 or more people or places. Method
The same problem elsewhere
AWS support is slow or unhelpful
4 posts from 4 people on Reddit.
Microsoft Azure support is slow or unhelpful
2 posts from 2 people on Reddit. Unverified.
PostgreSQL support is slow or unhelpful
2 posts from 2 people on GitHub issues. Unverified.
History