Vendor support is slow or unhelpful

Dev tooling2 posts from 2 people2d active+00 posts in the last 7 days, 2 the 7 days before (fading)Unverified

Posts per day2 posts, Sep 12 to Sep 25

The posts behind it

2, newest first

Post	Where	Date
Even Informatica's support ticket process is brokenWhenever I create a ticket in the Informatica support portal to report an issue with Informatica's cloud products (which I do frequently because basically nothing works the way it's supposed to), the "submit ticket" button is disabled for 15-20 seconds while their chatbot...r/dataengineeringu/mei_wen_yu	r/dataengineeringu/mei_wen_yu	Sep 187 days ago
...functions (though that was half a year ago and the support is slowly improving). It's frustrating, I mean really frustrating, to think I could solve a lot of my "scan through heinous amounts of data without any memory hungry things like window aggregations without blowing out my...Hacker News commentsviccis	Hacker News commentsviccis	Sep 1213 days ago

Companies and products named

Company or product	Posts naming it
Informatica	1
Polars	1

About this problem

Evidence

2 posts from 2 people in 2 places, about 2 a week over 7 days. Mostly on r/dataengineering, Hacker News comments. Tools named alongside: Informatica, Polars.

Frustration Frustration 0 of 3· Seen on Reddit, Hacker News

How it was grouped

Posts that state a pain and match the "support" rule. First post Sep 12, 2026, latest Sep 18, 2026. Unverified: fewer than 3 posts, or one person or place only. Method

History

2026-09-25 Added: Vendor support is slow or unhelpful (2 posts)

Posts per day

The posts behind it

Companies and products named

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